Shipping and Return Policy

Store Name: oslane.in
Support Email: oslane348@gmail.com

1. Shipping Policy

At oslane.in, we are committed to delivering your orders safely and on time.

• Order Processing: Orders are processed after successful payment or order confirmation.
• Delivery Time: Orders are expected to be delivered within 7 days from the date of order confirmation, depending on your location and courier service.
• Shipping Updates: Customers may receive shipping and tracking details, where available, to track their orders.
• Delivery Delays: Delivery may occasionally be delayed due to unforeseen circumstances, weather conditions, courier issues, or other factors beyond our control.
• Incorrect Address: Customers are responsible for providing the correct shipping address and contact information when placing an order.

2. Return Policy — 5 Days

At oslane.in, customer satisfaction is important to us. We offer a 5-day return policy.

• Return Window: Customers must request a return within 5 days of receiving their order.
• Product Condition: Items must be unused, undamaged, and returned in their original packaging with all tags and accessories, where applicable.
• Return Request: To request a return, please email us at oslane348@gmail.com with your order number, reason for return, and clear photographs of the product if it is damaged or defective.
• Damaged or Defective Products: If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.
• Return Approval: All return requests are subject to review and approval in accordance with this policy and applicable consumer protection laws.

3. Refund Policy

Once an approved return is received and inspected, we will notify you about the status of your refund.

• Approved refunds will be processed to the original payment method, where possible.
• The time taken for the refund to appear in your account may depend on your bank or payment provider.
• If a refund is not approved, we will communicate the reason to you.
• Any applicable return shipping charges will be communicated to the customer before the return is completed.

4. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us at oslane348@gmail.com. We will review your request and inform you of the available resolution.

5. Non-Returnable Items

Certain items may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any exclusions will be communicated clearly and will not limit rights provided under applicable law.

6. How to Contact Us

For questions about shipping, returns, refunds, or exchanges, please contact our customer support team.

Store: oslane.in
Email: oslane348@gmail.com

We appreciate your trust in oslane.in and thank you for shopping with us.